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Enterprise Design

See how everything connects, and solve complex problems at the source. For the whole organization, or one project at a time.

When Enterprise Design makes the difference

Situations leadership teams face, at the scale of a single project or the whole organization.

01Whole organization

A strategy that doesn’t reach the front line

What you’re experiencing

The plan is clear at the top, blurry on the ground.

The answer

Connect each objective to the teams and processes that carry it.

02Whole organization

A merger or acquisition

What you’re experiencing

Two cultures, two ways of working, synergies to deliver.

The answer

Decide what to unite, what to preserve and what to transform.

03A project

A transformation running out of steam

What you’re experiencing

Projects pile up, the experience barely changes.

The answer

Invest where it really matters.

04Several teams

Costly silos

What you’re experiencing

Each team optimizes its own part; the customer lives the gaps.

The answer

Make journeys and shared responsibilities visible.

05A department or a project

AI arriving in the organization

What you’re experiencing

Initiatives everywhere, with no big picture.

The answer

Place AI within the organization before choosing the tools.

06Whole organization

Growth or repositioning

What you’re experiencing

The company has changed, but not its structure or its brand.

The answer

Realign identity, organization and offering.

07A project

Launching a new service

What you’re experiencing

It touches several teams and no one sees the whole picture.

The answer

Design the service and the organization that delivers it, together.

Is your situation different?

A project, a team or the whole organization: tell us about your challenge.

Jenga tower illustrating an organization’s complexity

Everyone is right… in their own language

Finance talks costs, IT talks systems, marketing talks customers, operations talks deadlines. Everyone sees clearly, but no one sees the whole.

The solution: a shared language, simple and visual, understood from the boardroom to the front line. That’s what EDGY brings →

Three familiar symptoms

The Tower of Babel

Meetings go in circles: everyone uses their own words.

The ivory tower

Decisions are made far from the people who apply them.

The Jenga tower

Pull out one piece, and three others move without warning.

Enterprise Design in brief

Enterprise Design applies the design approach to the organization itself, whether it’s a project, a team or the whole company.

Starting or realigning a project calls for several choices:

  • Who should be involved?
  • What processes should we put in place?
  • What experience do we want to offer customers and employees?
  • What ambition are we aiming for?
  • How will we talk about it with stakeholders?

Enterprise Design sheds light on these decisions and connects them into a coherent whole that can evolve over time.

Icon of a map linking elements

The big picture

See the connections before acting.
Icon of circles gathered around a centre

A collaborative approach

Design with the people who will bring the change to life.
Eye icon

Intentional choices

Decide, rather than pile up projects.
Icon of people gathered together

The right scale

Start where the challenge is.
The three EDGY facets: Identity, Architecture, Experience

EDGY, a shared language for designing the enterprise

One of the tools of Enterprise Design: an open visual language to map an organization, a team or a project on a single canvas.

  • Identity: purpose, values, culture
  • Architecture: capabilities, processes, resources
  • Experience: customer and employee journeys

A common vocabulary, from the boardroom to the front line.

What it changes in practice

For your leadership team, four concrete effects.

  • Eye icon

    Better-informed decisions

    See the impact of a choice before committing to it.

  • Icon of people gathered together

    An aligned leadership team

    One map, one language.

  • Icon of a map linking elements

    Less risky transformations

    Blind spots surface early.

  • Icon of circles forming a ring

    A strategy you can execute

    Every direction is connected to the people who deliver it.

No off-the-shelf solutions

Every organization is unique. Our approach, in three steps:

Speech bubbles icon

Spark the right conversations

Bring the right perspectives together around the problem.
Three overlapping circles

Map to clarify

Visualize the organization with EDGY to decide together.
Coloured sticky notes icon

Build on solid ground

Put in place a stable system that can evolve.

Above all: with you, not for you.

Three ways in

EDGY map of people and their relationships
Workshops and support
From a single workshop to supporting a full transformation, for a project, a team or the whole organization.
EDGY map of the relationships inside an organization
EDGY training
From EDGY fundamentals to its use by leadership teams. Practical and immediately applicable.
Cards from the game La Partie prenante
Boardroom Adventure: the game
The not-so-serious game of Enterprise Design: build an organization and see how every decision affects the whole.

Contact

Where do we work?
Montreal, Quebec City, ++
French & English
By email
allo@andfriends.ca